Booking terms & conditions

Booking Terms & Conditions

By making a booking, you confirm that you have read and agreed to these terms and conditions. You also acknowledge that the northern lights are a natural phenomenon, and their appearance, colours and intensity can vary.  

Booking & Payment

  • Your booking is confirmed only after full payment is received.

  • Payment is due within 24 hours of confirmation that your spot is reserved for a tour.

Pricing and payment policy

  • Northern lights hunt (€150 per person): No money-back guarantee.

  • Northern lights hunt with a guarantee (€225 per person): If no Northern Lights are visible at all to the naked eye or on camera, you will receive a refund.

  • Private northern lights hunt (€1000 per car, 8 people maximum): No money-back guarantees.

  • Private guaranteed tour (€1600 per car, 8 people maximum): If no Northern Lights are visible at all to the naked eye or on camera, you will receive a refund.

  • Photography Add-ons: All photos taken on the night of your tour and deemed ‘good’ by the photographer will be provided through Google Drive at a resolution suitable for social media at no extra charge. High-resolution images can be purchased separately (€15 per photo of yourself/your group or €75 for all photos of yourself/your group). Photos of the landscape and aurora can be purchased for €15 per photo or €75 for all photos. Under no circumstance will RAW photos be provided to you. All photos remain the intellectual property of Rather Chilly and cannot be resold, edited, or used for commercial purposes without permission.

Refund Policy:

  • Guaranteed tours: If no Northern Lights are visible at all to the naked eye or on camera, you will receive a full refund if you have purchased a tour with a guarantee (Guaranteed Tour or Private Guaranteed Tour). Refunds are only applicable if the guaranteed option is purchased.

  • Refunds due to cancellation by Rather Chilly: If Rather Chilly cancels the tour due to dangerous driving conditions or if the conditions for seeing the Northern Lights are deemed incredibly low (as determined by Rather Chilly), a full refund will be issued, or you will be offered an alternative tour date, subject to availability.

  • No refunds for early departures or non-completion: If you choose to leave the tour early or decide to cancel during the tour for any reason, including personal preference, you will not be entitled to a refund. The tour lasts between 4-8 hours, and no refunds will be issued if the customer/s decides to return before the completion of the tour, regardless of whether the Northern Lights are visible.

Cancellation & No-Show Policy

  • If you cancel more than 7 days before the tour date, you are eligible for a full refund.

  • If you cancel between 2 to 7 days before the tour date, you will receive a 50% refund.

  • If you cancel less than 2 days (48 hours) before the tour, your payment is non-refundable.

  • As the weather conditions on the day of the tour plays a large role in northern lights hunting, the timing of the tour will be altered to maximise our chances of seeing the lights. It is your responsibility to check for updates regarding the tour start time, which will be sent via text message or communicated to you through a phone call or text message as well as Whatsapp on the day of the tour or day before the tour.

  • If you do not arrive at the designated meeting point on time, the tour will start without you, and your payment will not be refunded nor will rescheduling be accommodated.

  • If you miss the starting time due to any reason, your booking will be considered cancelled by you, and no refund will be issued nor will rescheduling be accommodated.

Weather & Aurora Expectations

  • While we use our expertise to maximize your chances of seeing the Northern Lights, we cannot guarantee their strength, intensity, or duration.

  • Even if the aurora appears faint or briefly, captured on camera or visible to the naked eye, the tour is considered successful and no refunds will be provided nor will rescheduling be accommodated.

Use of Photos for Marketing

  • By booking a tour, you grant Rather Chilly permission to use any photos or videos taken during your tour for promotional and marketing purposes, including social media, websites, and advertisements.

  • If you do not wish for photos and videos of yourself to be used for marketing, you must inform Rather Chilly through email (email address) before the start of your tour or in person during the tour that you do not consent to having photos or videos of yourself used as marketing material.

By booking a tour, you accept these terms.